Which of the following is a valid troubleshooting step for a failed provisioning task?

Reviewing audit logs and provisioning policy settings is a crucial step when troubleshooting a failed provisioning task. Audit logs provide a detailed history of actions and events related to the provisioning process, allowing the engineer to pinpoint where the failure occurred. These logs can show errors, warnings, or other relevant information that can guide the troubleshooting process.

Additionally, reviewing provisioning policy settings ensures that the configurations align with the expected actions for provisioning. If the policy settings are incorrect, they may prevent successful account creation or updates. By combining information from both the audit logs and the policy settings, one can efficiently identify and address the root cause of the issue, leading to a more targeted and effective resolution.

The other options do not provide systematic or reliable approaches to troubleshooting provisioning tasks. Randomly changing account names lacks a strategic focus and could complicate the problem further, while conducting user interviews might not yield immediate insights into the technical issues at hand. Deleting old accounts could lead to data loss and is not generally advisable before understanding the cause of a failure.