What is an invalid option when configuring a service desk system integration?

When configuring a service desk system integration, manually editing the Identity Security Cloud (ISC) database is an invalid option. This approach can lead to several issues, such as data inconsistency, potential corruption of the database, and unintended consequences that could arise from improper modifications.

The ISC is designed to maintain its data integrity through controlled processes and APIs. Engaging directly with the database bypasses these mechanisms and undermines the reliability and security of the integration. This is critical in identity security, where accurate and reliable data is paramount.

In contrast, REST-based ticketing integration is a valid approach as it allows for seamless communication between systems using standard web protocols. Similarly, installing connectors from the SailPoint Marketplace is encouraged, as these connectors are specifically designed to facilitate integration with various services effectively. Utilizing standard workflows for ticket processing is also valid because it ensures that processes are replicable, efficient, and compliant with organizational standards.